Privacy Policy — f444

1. Information We Collect

We collect personal data that is necessary to create and manage your account, process transactions, verify your identity, and deliver a secure, personalised gaming experience. The categories of information we may collect include:

• Personal identifiers: full name, date of birth, national ID or passport number for KYC verification.
• Contact details: email address, mobile phone number, and residential address (city, district — e.g. Dhaka, Chittagong, Sylhet).
• Financial information: mobile wallet identifiers (bKash, Nagad, Rocket, Upay account references), transaction amounts in BDT, deposit and withdrawal history.
• Technical data: IP address, browser type, device model, operating system version, and session timestamps.
• Usage data: games played, bet amounts, win/loss records, session durations, preferred game categories, and promotional interactions.

2. How We Use Your Information

The personal data we hold about you is used strictly for legitimate purposes directly related to operating a safe and fair gambling platform. Specifically, your data enables us to:

• Create, verify, and manage your f444 player account in a secure manner.
• Process deposit and withdrawal requests via bKash, Nagad, Rocket, and local bank transfers accurately and on time.
• Comply with Know Your Customer (KYC) obligations and prevent fraud, money laundering, and underage gambling.
• Deliver personalised promotions, reload bonuses, and seasonal offers relevant to Bangladeshi players (e.g. during Eid, BPL season, or Pohela Boishakh).
• Provide responsive customer support and resolve account-related queries in a timely manner.
• Improve platform performance, detect technical issues, and develop new features based on aggregated usage patterns.

3. Sharing and Disclosure of Data

f444 does not sell or lease your personal information to any third party. We may, however, share limited data with trusted partners who assist us in delivering our services. Any third party that receives your data is contractually bound to use it only for the specified purpose and to protect it with equivalent security standards. Scenarios in which data may be shared include:

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, or bank partners solely to complete your requested financial transaction.
• Identity verification partners: minimum necessary data shared for KYC compliance checks to confirm that all players are 21 years of age or older.
• Legal authorities: we will disclose data to competent authorities if required to do so by law, court order, or to protect the safety of our users and prevent illegal activity.

4. Cookies and Tracking Technologies

f444 uses cookies and similar technologies such as local storage and session tokens to maintain your login session, remember your preferences, and analyse platform usage patterns. Cookies allow us to provide a smoother, more personalised experience — for example, remembering your preferred language setting or your most-recently played games on your next visit.

You may configure your browser or device to block or delete cookies at any time. Please be aware that disabling certain cookies may affect the functionality of some platform features, such as remaining logged in between sessions or accessing saved settings. We do not deploy third-party advertising cookies or cross-site tracking scripts on our platform.

5. Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable financial record-keeping standards. If you choose to close your account, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required by law — for example, transaction records may be retained for compliance purposes for a period defined by applicable regulations.

f444 employs a range of technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, restricted access controls for internal staff, regular vulnerability assessments, and encrypted storage for sensitive fields such as payment credentials. While no system can guarantee absolute security, we maintain a robust security posture that reflects industry best practices for online gaming platforms serving the Bangladesh market.

6. Your Rights as a Player

f444 respects your rights over your personal information. You may exercise the following rights at any time by contacting our support team at the email address listed below:

• Right of access: request a complete copy of all personal data we hold about you.
• Right to rectification: request correction of any inaccurate or incomplete personal information.
• Right to erasure: request deletion of your personal data where no legal basis for retention exists.
• Right to restrict processing: request that we limit how we use your data in certain circumstances.
• Right to object: object to specific uses of your personal data, including direct marketing communications.

7. Third-Party Payment Providers

To process deposits and withdrawals, f444 integrates with trusted local payment services widely used across Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as Dutch-Bangla Bank and other partner banks. When you initiate a transaction, relevant payment details are transmitted directly and securely to the selected payment provider. f444 does not store full mobile wallet PINs or full bank account credentials on its own servers.

Each payment provider operates under its own privacy policy and terms of service. We recommend that you review the privacy documentation of your chosen payment provider to understand how they handle your financial data. f444 is not responsible for the data practices of independent payment partners beyond the scope of data we share with them for the specific purpose of completing your transaction.

8. Age Restriction and Player Eligibility

f444 is strictly an adults-only platform. All players must be 21 years of age or older to register an account and participate in any real-money gaming or sports betting activity. As part of our KYC process, we collect and verify date-of-birth information to enforce this requirement. If we discover that a player under the age of 21 has opened an account, we will immediately suspend the account, void any related transactions, and delete the personal data of that individual in accordance with applicable data protection standards. We do not knowingly collect personal data from individuals under the age of 21.

9. Changes to This Privacy Policy

f444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, service offerings, or applicable legal requirements. When material changes are made, we will update the 'Last updated' date displayed at the top of this page. Where required, we may also notify registered players via their registered email address or through a notice displayed upon login.

Your continued use of f444's platform after any such update constitutes your acceptance of the revised Privacy Policy. If you disagree with the changes, you may close your account by contacting our support team. We always recommend reading the most current version of this document available on our website.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f444 handles your personal data, our support team is available to assist you. You can reach us via email — we aim to respond to all data-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).

Please include your registered username and a brief description of your query when contacting us, so we can assist you as efficiently as possible. All data access and deletion requests will be processed in accordance with the timelines set out in this policy.